Help Centre

You can download your receipt by going to ''My orders'' in the account management section of our website and click the 'receipt' link for the specific order.

Sure, it’s your ticket.

Sign in and click the account name on the top right bar. Go to my purchases. If you can see the purchase, the transaction was successful. Check the email in your account and make sure it is correct. Also, be sure to check your Junk or Spam folders. If the purchase isn’t visible, the purchase wasn't completed. Please contact our customer care team to assist you.

Yes. On the event page, you can register to receive notifications. Just enter your email address and we will update you when the tickets are available.

The requirements are different for each event and venue. We recommend checking with the specific venue or event website.

Gigsberg is a marketplace where fans buy and sell tickets to one another, it's common for someone else's name to be on a ticket. The name you see printed on them is usually the name of the original purchaser.

Yes. Gigsberg is a secondary ticket marketplace. All tickets are guaranteed and secure.

Once your tickets are shipped, you will need to contact the shipper (i.e. UPS) to adjust delivery. If your tickets have not been shipped, you can change the delivery address in your account details by signing in and clicking the name of the account in the top right bar.

You can check the status of the tickets in your account details. If the status is “Sent” and you haven't received an email, you can download them directly from the website.

Gigsberg is a global marketplace and the sellers are private individuals from around the world, thus delivery service is the most reliable method, at this time.

Yes. You can add more than one address to your account.

In the section account management, you can view your orders and see their status. If there are tickets currently in shipment, you can follow the link to the UPS website to track them.

We work very closely with the ticket providers to have tickets delivered to you as soon as possible, however, tickets can arrive 72 hours before the event on occasion in keeping with our Terms and Conditions.

Currently, we support all types of debit/credit cards, Apple pay, Goggle Pay, Volt

Please contact our customer care service and they will be happy to assist you.

Typically refunds can take up to 28 business days. If more than 28 business days have passed, please contact our customer care team and they will be happy to assist you.

We don’t approve purchases if the billing is not approved. If you received a confirmation email, it's possible that the order has not yet been updated on your credit card website. If you have not received a confirmation email it's very likely that the purchase hasn't gone through. Please contact our customer care team to advise you.

You do not have to do anything. Your tickets are valid for the postponed event. All events are considered valid unless there has been an official announcement stating the event has been cancelled.

Yes, if an event is cancelled or there is a substantial change (including the venue or city), you will receive an email with all available options, including a full refund.

If an event was cancelled, you will be fully reimbursed.

Gigsberg is a marketplace, all sales are final, thus, no changes or cancellations can be made. We do, however, offer you the opportunity to list your tickets for the majority of events for resale on our platform.

Typically refunds take up to 14 days. If that time has passed, please contact our customer care team and they will be happy to assist you.

Yes, Gigsberg is happy to offer the opportunity for you to resell your ticket by clicking on the “Sell Tickets” link on our website, in the top right corner of the page.

Sure. You can resell your tickets and use our UPS service for delivery.

You will receive payment 28 days after the event.

Gigsberg requests your Credit Card information for security reasons. If you are unable to provide the tickets you offered, Gigsberg will fulfill the order and you will be charged for the cost.

We pay sellers using a bank transfer.

On the top bar of Gigsberg’s website, you will see a “sign up” link. Click the link and follow the instructions provided.

Choose the 'Sign In' option and click on 'Forgot Password' link. Enter your email address and a reset password email will be sent immediately.

Please check your spam or junk email folder. If you are using Facebook Connect, bear in mind that the email is sent to the email address updated in your Facebook account settings. If nothing helps, contact our customer service team - we will be happy to assist you.

Yes. Sign in to your account, and you will see your account name in the top right bar. Click your account name to open the account management console. Once there, you can manage all the settings.

Our customer support team is available 7am - 1am 7 days a week, and can be contacted by email and different messaging applications. All contact information can be found at the following link: https://www.gigsberg.com/contact-us

You can find all contact information for reaching our customer support team at: https://www.gigsberg.com/contact-us

At this time, all orders can be placed online, only.